1. Subscription Services: The Pink Payroll Company (“Company”) offers subscription-based services with fees payable annually and in advance.
Office address : Ryehills Farm Day Nursery, West Haddon, Northampton Road, NN6 7AS
Company number: 14785552
2. Payroll Service: The Company provides a comprehensive payroll service to clients, ensuring accurate and timely processing of payroll-related tasks.
3. Auto Enrolment Service: The Company offers an auto-enrolment service utilising the NEST pension provider to facilitate seamless and compliant pension enrolment processes.
4. Charitable Contribution: The Company is committed to social responsibility and donates 5% of all subscription fees to a breast cancer charity. This contribution will be administered annually.
5. Gold Service: The Gold Service includes employment documentation and advisory support, enhancing the client’s experience with comprehensive employment-related resources. The Gold Service also includes employment documentation and supporting advice provided by The Pink Payroll Company (“Company”). It is expressly stated that the Company is not liable for any employment advice given by the employer to the employee. Clients are encouraged to seek legal counsel for any employment-related advice they may require.
6. Employer Obligations: Clients are responsible for ensuring the accuracy of payroll information provided to the Company. • Clients must adhere to HMRC regulations and make P32 payments on time. The Company does not assume responsibility for late payments or penalties incurred due to client actions.
7. Tax Liability: The Company is not liable for any unpaid taxes owed by the employer. Clients are solely responsible for fulfilling their tax obligations, and any consequences arising from non-compliance rest with the client.
8. Modification of Services: The Company reserves the right to modify, update, or discontinue any aspect of its services. Clients will be notified in advance of any significant changes.
9. Confidentiality: The Company maintains strict confidentiality regarding client information, ensuring the privacy and security of all data shared during the course of providing services.
10. Termination of Services: Either party may terminate the subscription with written notice. Upon termination, the client is responsible for any outstanding fees accrued until the termination date.
11. Governing Law: These Terms and Conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, their subject matter, or formation shall be governed by and construed in accordance with the laws of England and Wales.
The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.
12. Standard of Services: The Company will perform its agreed services with reasonable care and skill. Clients must provide accurate, complete and timely information and notify the Company promptly of any errors they identify. The Company remains responsible for errors attributable to its failure to exercise reasonable care and skill. Nothing in these terms excludes or restricts the client’s statutory rights or liability that cannot lawfully be excluded or restricted.
13. Employee Transition: In the event that an employee for whom services are provided leaves the client’s employment, the client has the option to transfer the subscription fee to the next hired employee. If the client opts not to hire a replacement, they are entitled to a refund, provided they submit a written request for the refund.
14. Refund Policy: Clients terminating services due to employee departure must submit a written request for a refund. The refund will be processed, deducting any fees incurred for providing services to HMRC to finalize the account.
15. Service to HMRC: In the process of finalising the client’s account with HMRC upon termination, the Company may incur fees for additional services. These fees will be deducted from any eligible refund owed to the client.
16. Service Scope and Employment Procedures
16.1 The Company provides the services described in the client’s selected subscription and any additional services expressly agreed with the client. Silver includes payroll and pension administration. Gold additionally includes employment templates and general employment guidance as described in that subscription.
16.2 Subscription services do not include legal representation or conducting employment investigations, disciplinary or grievance hearings, redundancy consultations, dismissal procedures or appeals. Providing templates or general guidance does not mean that the Company has agreed to conduct a procedure or make an employment decision.
16.3 Clients must not name the Company or any member of its team as an investigator, hearing officer, appeal handler or representative, or direct employees to submit formal grievances or appeals to the Company, without obtaining the Company’s express written agreement beforehand. An existing payroll relationship does not authorise such an appointment.
16.4 Any additional procedural support that the Company agrees to provide must be covered by a separate written agreement setting out the work, responsibilities and fees. The Company does not provide legal representation.
16.5 The employer remains responsible for employment decisions, compliance with employment law, procedural deadlines and appointing appropriate advisers. This does not remove the Company’s responsibility for any services it has agreed to provide.
16.6 Receiving, acknowledging or forwarding correspondence does not, by itself, mean that the Company has accepted an appointment to handle an employment procedure. Providing factual payroll records or calculations does not, by itself, mean that the Company is deciding an employment dispute or appeal.
16.7 Nothing in this clause excludes or restricts the Company’s obligation to perform its agreed services with reasonable care and skill, the client’s statutory rights, or any liability that cannot lawfully be excluded or restricted.
Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at The Pink Payroll Company - info@thepinkpayrollcompany.co.uk
